FAQ. Question and Answers.
Here are our answers to all your questions
Can I bring my dog?
Yes, dogs are allowed in our Hotel. We charge a cleaning fee of € 20.00 per night.
Is there a gym in the hotel?
At the Gastwerk we do have a small workout room, which our guests can reserve for € 5 per hour and person at the reception between 7 am and 7 pm. We do also have a gym right next to the hotel, for which you can buy a cheaper day pass for € 16,00 at the reception.
How big is the SPA Area and how much does it cost?
In our SPA area there is a sauna, a steam bath and a relaxation room. Hotel guests as well as external guests can book a sauna visit additionally. This can also be reserved exclusively. We also offer massages and beauty treatments in our Cosy Spa. For prices and information please click here.
Can I rent a bike?
Yes, you can rent a bike at the reception for 9,00 € per day.
How long is the reception occupied?
Our reception is every day for 24 hours occupied.
How long can I have breakfast?
During the week the breakfast times are from 06:30 am until 11:00 am and at the weekend and national holidays from 07.00 am to 1 pm.
Can I also have breakfast as an external guest?
Yes, you can have breakfast for € 19,50 per person as an external guest, depending on availability.
Can I store my luggage in your hotel?
Yes, you can store your luggage in our hotel, even though you have already checked out or if your room is not ready yet.
Do you have gluten or lactose free products at breakfast?
Yes, we can offer you gluten or lactose free products. Please ask our service staff at breakfast.
Is the wifi free of charge?
Yes, we have wifi for our hotel guests in the whole hotel free of charge.
Arrival & Departure
When can I check out and check in?
The check out time is 11 am and on sundays at 12 noon. We guarantee a check in at 3pm. A late check out depends on availability. Please ask our staff at the front desk.
What is the fastest way to get from the airport to the Gastwerk Hotel?
You can take the train „S1” from the airport to the station called Bahrenfeld. From there it is 10 minutes walking distance to the hotel.
Do you have a parking area?
For our hotel guests we have a free car park directly in front of the hotel, as well as a free underground car park with additional parking spaces, depending on availability.
Reservation / Booking
Do I have to book breakfast right away?
No, you do not have to book the breakfast right away. Our guests can decide in the morning if they want breakfast and then our service staff will book it on your room.
Are there allergy sufferer’s laundry?
Our house is equipped with allergy bed linen. If necessary, our team will be happy to help you at the reception.
Can I book an extra bed and how much does it cost?
In most of our room categories you can book an extra or baby bed. They are only suitable for children under the age of 18 and cost from the age of 13 € 36.07 per night. The extra bed and breakfast for children under the age of 13 are free of charge.
Do I need a credit card for the booking?
No, if you book via the phone you do not need a credit card. For bookings with arrival after 6 pm, prepaid bookings and bookings during the fair times we need a credit card as a guarantee.
What if I need to check out before the scheduled departure date?
There may be an early check-out fee if you leave before the scheduled departure date. You can find out more about these possible fees at the reception or by contacting us before your arrival.
How can I book specials and offers?
You can book our specials and offers directly through this website or by calling the reservation department on +49 (0) 890 62 498.
Is it possible to book 2 rooms side by side?
You are welcome to indicate at the time of booking that you wish to book 2 adjacent rooms. We will try to make this possible for you. However, due to the different occupancy rates we cannot guarantee this.
Do you have smooking rooms?
We are a non-smoking hotel, therefore there are no smoking rooms. There is a smoking lounge on the first floor and ashtrays are available in front of the hotel.
How can I get to the city center?
The fastest way is the train „S1”. The next station Bahrenfeld is about 10 minutes walking distance away and from there you take the train to Jungfernstieg, which takes about 15 minutes.
What are the restaurants and bars in the area?
In addition to the Mangold Restaurant and our bar, there are numerous other dining and nightlife possibilities in our neighbourhood. Please feel free to ask at the reception or browse through the tips for the area on this website.
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