FAQ. Question and Answers.
Here are our answers to all your questions
- Can I bring my dog?
We naturally also look forward to welcoming any four-legged furry friends. If you wish to bring your dogs you will be charged 20.00 € per dog per night.
- Is there a gym in the hotel?
We do not own a gym, because our neighbours know way more about fitness. So we suggest Holmes Place Fitness Club which is located right next door (only a distance from 150m). Hotel guests have the possibility to get a daily pass for 18.50 € at our reception desk.
Monday to Friday 6.30 am - 11 pm
Saturday & Sunday 8 am - 9 pm
- How big is the SPA Area and how much does it cost?
In the externally managed Cosy Spa by DAYSPA Hamburg is equipped with a sauna, a steam bath and a relaxation room. Hotel guests as well as external guests can book a sauna visit in advance. This can also be reserved exclusively. The spa also offer massages and beauty treatments. For prices and further information please click here.
- Can I rent a bike?
We offer Gastwerk Bikes to explore Hamburg City in a sporty way. Experience the charm of the port city by cycling from sight to sight. Discover the Speicherstaft and Hafen City, see the Elbe or Alster River and investigate different neighborhoods. You are welcome to rent a bike for 16.00 € per bike / day, or e-bike for 25.00 € per bike / day (bookable upon request and subject to availability).
- How long is the reception occupied?
Our reception is every day for 24 hours occupied.
- How long can I have breakfast?
Good morning! Start your day with a delicious breakfast in the Restaurant Mangold (24.00 € per person / per day). The huge selection always includes several vegetarian and vegan options.
Monday till Friday 6:30 am - 11 pm
Saturday, Sunday & on bank holidays 6:30 am - 1 pm
- Can I also have breakfast as an external guest?
Yes, you can have breakfast for 24.00 € per person as an external guest, depending on availability.
- Can I store my luggage in your hotel?
Yes, you can store your luggage in our hotel, even though you have already checked out or if your room is not ready yet.
- Do you have gluten or lactose free products at breakfast?
Yes, we can offer you gluten or lactose free products. Please ask our service staff at breakfast.
- Is the wifi free of charge?
Yes, we have wifi for our hotel guests in the whole hotel free of charge.
Arrival & Departure
- When can I check out and check in?
The check out time is 11 am and on sundays at 12 noon. We guarantee a check in at 3 pm. A late check out depends on availability. Please ask our staff at the front desk.
- What is the fastest way to get from the airport to the Gastwerk Hotel?
You can take the train „S1” from the airport to the station called Bahrenfeld. From there it is 10 minutes walking distance to the hotel.
- Do you have a parking area?
For our hotel guests we have a limited number of free car parking spaces directly in front of the hotel, as well as a free underground car park with additional parking spaces, depending on availability. There are also two charging stations with a total of 4 charging points for electric cars in front of the hotel. These can be used daily for a fee of 15.00 € each.
Reservation / Booking
- Do I have to book breakfast right away?
No, you do not have to book the breakfast right away. Our guests can decide in the morning if they want breakfast and then our service staff will book it on your room.
- Are there allergy sufferer’s laundry?
Our house is equipped with allergy bed linen. If necessary, our team will be happy to help you at the reception.
- Can I book an extra bed and how much does it cost?
In most of our room categories you can book an extra or baby bed. Cots for babies (free) and extra beds for older children (36.07 € per night) are available upon request. Children up to 12 years of age (max. 1 per room) do not pay anything for breakfast and the extra bed.
- Do I need a credit card for the booking?
No, if you book via the phone you do not need a credit card. For bookings with arrival after 6 pm, prepaid bookings and bookings during the fair times we need a credit card as a guarantee.
- What if I need to check out before the scheduled departure date?
There may be an early check-out fee if you leave before the scheduled departure date. You can find out more about these possible fees at the reception or by contacting us before your arrival.
- How can I book specials and offers?
You can book our specials and offers directly through this website or by calling the reservation department on +49 (0) 890 62 498.
- Is it possible to book 2 rooms side by side?
You are welcome to indicate at the time of booking that you wish to book 2 adjacent rooms. We will try to make this possible for you. However, due to the different occupancy rates we cannot guarantee this.
- Do you have smooking rooms?
We are a non-smoking hotel, therefore there are no smoking rooms. There is a smoking lounge on the first floor and ashtrays are available in front of the hotel.
- How can I get to the city center?
The fastest way is the train „S1”. The next station Bahrenfeld is about 10 minutes walking distance away and from there you take the train to Jungfernstieg, which takes about 15 minutes.
- What are the restaurants and bars in the area?
In addition to the Restaurant Mangold and our Bar Mangold, there are numerous other dining and nightlife possibilities in our neighbourhood. Please feel free to ask at the reception or browse through the tips for the area on this website.
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